What is your return policy?Updated 2 years ago

Returns must be authorized by a Global Event Supply representative. Any returns are subject to a 25% re-stocking fee (minimum of $25).

Shipping fees for both the initial delivery and the return are paid for by the customer and are non-refundable.

Items that need to be returned must be returned within Fifteen (15) days from the Invoice date.

Items must be unopened and in their original packaging. Refunds will be issued after the product is received and inspected. If any merchandise is returned damaged (by either shipping company or customer) you will be charged an additional repair or replacement fee.

All shipping expenses for returned items for any reason, shall be incurred by the purchaser of items.

Return of defective items will need to be inspected prior to any refund being issued.

Refunds issued will be solely on defective items purchased. Shipping Expenses are not included and are non refundable.